Case Study: Balcom Brothers, Inc. streamlines rental operations with Point of Rental Software

Balcom Brothers, Inc. gets comfortable with Point of Rental in 3 days

Balcom Brothers, Inc., a family-run New Hampshire rental and landscape supply business, was struggling with outdated software that could not keep up with its growing needs. They needed to integrate purchase orders and work orders while managing a wide variety of equipment, but were initially hesitant to switch systems. Their frustration peaked when software delays created customer lines every weekend, forcing them to seek a new solution from Point of Rental Software.

In spring 2019, Balcom Brothers implemented Point of Rental's Expert software. Despite launching during a busy season, the team became comfortable with the new system within days. The solution allowed them to easily track purchase orders, manage all aspects of their diverse business, and recategorize or reclassify equipment in minutes. Point of Rental provided robust support and a collaborative partnership, actively incorporating user feedback. The switch eliminated previous operational headaches and left the management very satisfied with their decision to change systems.

Balcom Brothers, Inc