Case Study: City of Bjelovar achieves more accessible public services with Point Jupiter’s AI chatbot

City of Bjelovar achieves 4.85/5 feedback with Point Jupiter’s AI chatbot

The City of Bjelovar faced the challenge of modernizing its fragmented public services to better serve its citizens, including a significant elderly population with lower digital literacy. They partnered with the vendor Point Jupiter to develop an AI/ML powered chatbot as a public services virtual assistant to bridge this information gap and improve accessibility.

Point Jupiter implemented a comprehensive solution involving a co-design strategy and a custom tripartite technical architecture, including a chatbot built with a tailored natural language processing pipeline for the Croatian language. The results included significantly enhanced user engagement, especially among older citizens, increased operational efficiency for the city, and overwhelmingly positive feedback, with an average rating of 4.85 out of 5 from over 150 users.

City of Bjelovar