Case Study: IT Shared Services Group achieves faster, more flexible delivery with Point B Agile consulting

Using Agile to Shift from “Order Taker” to “Product Innovator”

Point B worked with an IT shared services group for a fortune 100 company that was struggling with high demand for its online service. The organization was stuck in an inefficient "order taker" model, creating customized services for each business unit and was unable to keep up with requests while stifling product innovation.

The solution implemented by Point B was a top-down and bottom-up Agile approach. This included developing a strategic product plan and roadmap for leadership while transitioning engineering teams from waterfall to cross-functional Scrum teams. As a result, Point B helped the IT organization reduce overall delivery time, gain flexibility to meet business unit needs, and successfully balance innovation with feature requests.