Case Study: A regional health insurance company turns around its PMO with Point B

Turning Around a Faltering PMO

A regional health insurance company had placed numerous investments on hold and was unable to tackle its project backlog after its internal efforts to build a project management office (PMO) had failed. The insurer engaged Point B to turn around its faltering PMO so it could deliver on an ambitious slate of major projects.

Point B conducted a current state assessment and created a detailed PMO roadmap and action plan. They refined the PMO structure, recruited new project managers and business analysts, and created a PMO handbook to establish clarity and consistent methodologies. Point B also integrated change management expertise to support the large-scale transformation. The result was an effective PMO that has successfully supported numerous transformative projects for the company, with Point B remaining a pivotal strategic partner.