Case Study: a healthcare system strengthens and scales its PMO with Point B

The Lasting Value of an Interim PMO Leader

A large healthcare system engaged Point B to address a significant challenge with its fledgling IT project management office (PMO). The PMO was seen as a department of project managers with unclear value and was not prepared to handle the growing complexity of the company's aggressive transformation and growth initiatives due to a lack of standards, skills, and alignment with management.

As the interim PMO director, Point B provided leadership to evaluate the existing operation and close identified gaps. They implemented new processes and policies, mentored staff, and aligned the PMO with strategic corporate priorities. The results were substantial; the PMO doubled its number of overseen projects and supported service areas, grew its team from 12 to over 25 project managers, and positioned the organization for long-term success by hiring a new internal director, ultimately becoming a pivotal resource for delivering business value.