Case Study: Northwest Kidney Centers Reopens Life-Saving Home Dialysis Program with Point B

Rescuing a Life-saving Program at Northwest Kidney Centers

Northwest Kidney Centers, a pioneering nonprofit dialysis organization, briefly closed its Home Peritoneal Dialysis Program to new patients due to operational challenges and high staff turnover. They engaged the consulting firm Point B to help resolve these issues and safely reopen the life-saving program.

Point B conducted deep-dive interviews to identify root causes and then embedded its consultants within the client's daily operations. The Point B team provided hands-on support and mentorship, implementing new processes, dashboards, and daily meetings to add rigor and track progress. This approach led to a rapid turnaround, allowing Northwest Kidney Centers to successfully reopen its vital program to new patient referrals.

Northwest Kidney Centers

Joyce Jackson

CEO