Case Study: a multi-state ambulatory care network reduces aging revenue and improves cash flow with Point B

Process Optimization Fixes Root Causes of a Growing Aging Revenue Problem

The vendor Point B was engaged by a multi-state ambulatory care network that was a part of a larger group of healthcare organizations. Their challenge was a substantial $64 million in aging revenue and operational havoc resulting from a recent merger and the installation of a new integrated care management system without standardized processes to support it.

Point B implemented a holistic plan focused on rapid process standardization across the entire revenue cycle. Their solution included engaging key stakeholders, prioritizing high-benefit actions, simplifying complex processes, and enforcing clear rules. Within six weeks of implementation, the organization was on a path to recover over $10 million, and after one year, the average time in accounts receivable was reduced by 15 days, improving cash flow and helping achieve critical business goals.