Case Study: a philanthropic foundation realigns IT for growth with Point B

Helping a Foundation’s IT Organization Chart its Destiny

The philanthropic foundation was struggling with an IT organization that could not efficiently support its rapid growth. The foundation engaged Point B to help define IT's core scope, refine its customer engagement model, align its organizational structure, and balance service delivery costs with organizational scale.

Point B facilitated an open, collaborative process with IT stakeholders to design a new customer-driven structure organized around primary business functions rather than technical silos. This approach built broad buy-in and created champions for change, leading to a fast and smooth implementation. The result was a successful reorganization that ensured IT strategy and resources were aligned with the foundation's most important work, a success hailed by the CIO, the IT team, and its customers.