Case Study: Secret Santa improves workforce collaboration and feedback management with Point B and Office 365

Collaborative Espionage: Elf Spies & Their Office 365 Tools

The customer, Secret Santa, faced challenges in managing its rapidly expanding global intelligence network, SKOOP. The program struggled with inefficient information gathering from field elves, outdated knowledge management causing safety issues, and a disconnected remote workforce. The vendor, Point B, was engaged to address these collaboration and scalability problems using the existing Office 365 platform.

Point B implemented a tailored solution utilizing several Office 365 tools. They created a SharePoint and PowerApps system for streamlined data submission, a real-time wiki for policy management, and leveraged Office 365 Groups to build community. The results were significant: a 64% increase in feedback volume, an 80% reduction in workplace injuries, and a 40-point jump in job satisfaction. Point B's solution allowed the client's HR department to shift its focus to more valuable services.