Case Study: a major urban public school system modernizes ELL services with Point B

Changing an Organizational Model to Reflect Societal Changes

An urban public school system faced the challenge of adapting its English Language Acquisition (ELA) department to serve a dramatically increased population of English Language Learner (ELL) students, which had grown from 5% to 37%. The existing structure was obsolete, and the district needed to implement a court-mandated paradigm shift to provide adequate support. The school system engaged Point B to help change its organizational model to meet these new societal demands.

Point B facilitated a process to redesign the department, shifting its focus from providing direct services to building expertise within the school system's existing support structures. This involved redefining the department's products and services, clarifying new work roles, and building new collaboration processes. The solution from Point B resulted in full team member support for the new model, proactive engagement from key stakeholders, and a significant boost in employee pride and demand for career development opportunities.