Case Study: Satterfield & Pontikes Construction achieves rapid ransomware recovery and seamless multi-channel employee communication with Pocketstop RedFlag

How Satterfield & Pontikes Construction Was Prepared For and Recovered From a Ransomware Attack

Satterfield & Pontikes Construction, a Texas-based national construction firm, was hit in 2020 by a sophisticated ransomware attack that paralyzed their managed server, website, and email, leaving roughly 350 employees without normal communications. To quickly notify staff and manage the crisis, Satterfield & Pontikes turned to Pocketstop RedFlag’s mass notification platform.

Using Pocketstop RedFlag, S&P activated pre-built templates and existing recipient lists from a mobile device to send multi-channel alerts (voice calls, texts, two-way chat and acknowledgements), maintaining major communications for nearly two weeks while email was unreliable. The rapid, targeted notifications kept employees informed, reduced secondary problems, and helped S&P recover in 10 days (shorter than a typical 15-day incident); the company also tightened security, migrated servers to Microsoft Azure, added Teams alerts, and expanded contact procedures for future incidents.

Satterfield & Pontikes Construction

Zeke Smith

HR Director