Case Study: JLL achieves unified, multi-channel tenant safety and rapid emergency alerts with Pocketstop RedFlag

How JLL Made Safety and Security a Top Priority with RedFlag Notification System

JLL, a global real estate services firm, needed a reliable way to communicate quickly with tenants across diverse multi-tenant retail properties. The challenge included sending multi-channel alerts, grouping tenants by location or store type, providing web-based access for offsite property managers, and allowing tenants to update contacts via a self-registration portal — requirements that led JLL to select the Pocketstop RedFlag notification system.

Pocketstop RedFlag delivered a multi-channel, web-based mass notification platform with tenant self-registration, grouping, templates and draft-message capabilities. After an initial 15-property pilot, JLL rolled RedFlag out across its retail portfolio, achieving 100% tenant data capture and 100% participation at full-service properties, completing setup ahead of schedule, sending emergency notifications within 24 hours (e.g., Hawaii hurricane), and delivering 250,000 messages in multiple formats — measurably improving the speed and accuracy of tenant communications.

JLL

Karen Raquet

Director of National Property Services