Case Study: Major U.S. Health Insurance Company achieves 50% faster customer onboarding with PMG

PMG’s Data Orchestration Enables Major U.S. Health Insurance Company to Compete in New Market

Major U.S. Health Insurance Company needed to enter a new ACA marketplace on a very tight timetable but was hampered by manual onboarding, disparate legacy systems (including mainframes), unreliable incoming data (75% inaccurate) and a lack of business-led configuration. The insurer turned to PMG and its low-code platform for data orchestration and workflow automation to digitize, validate and integrate processes without heavy developer intervention.

PMG implemented its low-code orchestration solution to collect/clean customer data, integrate five web services, generate documents, capture e-signatures and initiate RPA, delivering an end-to-end self-service onboarding experience in about 10 weeks versus the original five-month plan. The PMG solution cut customer onboarding time by roughly 50%, achieved implementation at one‑tenth the original cost, reduced processing time by about 45%, and improved broker/customer satisfaction and NPS.