Case Study: European Sports Car Manufacturer digitizes customer voucher system, cutting dealer complaints up to 90% and halving workload with PMG

PMG Empowers European Sports Car Manufacturer to Digitize Customer Voucher System

The European Sports Car Manufacturer faced a frustrating, paper-based goodwill voucher program used across about 200 U.S. dealerships that relied on spreadsheets and offered no visibility into redemptions or reimbursements. Seeking a simpler, trackable solution, the company turned to PMG and its low- and no-code digital process automation platform to digitize and streamline the voucher workflow.

PMG implemented a trackable, easily navigable voucher system (delivered in about four months) that lets dealerships, Employee Services and the Contact Center use a single database to view voucher status, mass-mail vouchers and manage exceptions. The PMG solution cut dealership complaints by 80–90%, reduced back-end processing workload by at least 50%, improved user morale, and is being considered for expansion to Canada and other business units.