Case Study: St. Luke's Clinic Idaho Pulmonary Associates reduces days in AR and recovers lost revenue with pMD

St. Luke's Clinic Idaho Pulmonary Associates - Customer Case Study

St. Luke's Clinic Idaho Pulmonary Associates, a physician-owned pulmonary practice, faced rising days in accounts receivable and revenue lost to timely-filing denials after audits showed inpatient hospital charges were being missed. Their existing charge-capture workflow was slow, siloed, and required manual device syncs, creating delays that risked denied claims; to address this they evaluated mobile charge capture solutions and selected pMD’s charge capture product.

pMD implemented a native mobile charge capture and real-time, centralized charge-management solution (including features like Gap Checker reporting and secure clinician/office communication), eliminating manual syncs and improving transparency between providers and billing staff. After one year with pMD the practice reduced days in AR by 43%, cut outstanding revenue by 44% while maintaining a 93% net collections rate, reduced AR over 120 days from 23% to 15%, and made nearly $60k in previously missing inpatient charges visible to the billing team.