Case Study: Indiana University School of Medicine achieves lower claims denials and charge lag with pMD mobile charge capture

Indiana University School of Medicine cuts charge lag 98% with pMD

The Department of Pediatrics at Indiana University School of Medicine, a large academic pediatric group, faced significant inefficiencies and costs from its paper-based charge capture system. Their challenges included a high claims denial rate, charge lag of up to several weeks, and excessive administrative overhead. To address these issues, they sought an electronic solution and ultimately partnered with vendor pMD for its mobile charge capture software.

pMD implemented a flexible and intuitive mobile charge capture system that physicians adopted rapidly. The solution streamlined billing at the point of care, ensuring complete and accurate charge submission. pMD's implementation led to dramatic results: charge lag decreased by 98% to 0.2 days, coding-related denials dropped by up to 80%, and the organization reclaimed significant staff time previously spent on paper processes.

Indiana University School of Medicine