Case Study: Charleston Nephrology Associates streamlines charge capture with pMD

Charleston Nephrology Associates cuts charge lag from 9 days to 1 with pMD

Charleston Nephrology Associates, a physician-owned nephrology group, faced a highly manual and inefficient charge capture process for hospital and dialysis services. Their paper-based system led to lost charges, illegible notes, and a billing cycle that delayed hospital claims by up to nine business days and dialysis charges by two weeks. To solve this, they turned to the vendor pMD for its mobile charge capture system.

pMD implemented a mobile application that allowed providers to submit charges daily at the point of care, replacing the paper process. This gave the billing office instant access via a web portal and automated data transfer to their practice management system. The results were significant: the practice saved 25 hours per month, reduced hospital charge lag to one business day, and cut average days in accounts receivable from 45 to 15. pMD also enabled dialysis charges to be billed within the first four days of the month, drastically improving cash flow and operational efficiency.

Charleston Nephrology Associates