Case Study: Birchwood Health Center cuts billing time from days to hours with pMD

Birchwood Health Center - Customer Case Study

Birchwood Health Center, a 195‑bed nursing facility in Huntington Station, NY, and its medical director Dr. David Siskind struggled with a time‑consuming, hybrid PDA/Excel charge capture process while recording 200–300 patient visits per month. On the recommendation of their billing partner, Contemporary Solutions, they implemented pMD, a wireless automated physician charge capture solution designed for handheld devices to streamline documentation and billing.

pMD automated point‑of‑care charge entry with preloaded ICD/CPT lists, prompts, an active patient census, secure encryption, and one‑step submission, replacing manual spreadsheets and reducing back‑and‑forth with billing. The result: billing time fell from days to hours, bedside data entry went from minutes to seconds, cash flow improved, compliance rose, and billing inquiries dropped from dozens per month to just 2–3 per year—clear, measurable benefits delivered by pMD.

Birchwood Health Center

David Siskind

M.D, Medical Director