Case Study: Alaska Innovative Medicine achieves streamlined care coordination and improved patient tracking with pMD

Alaska Innovative Medicine - Customer Case Study

Alaska Innovative Medicine (AIM) is a collaborative care‑management organization in Anchorage founded in 2014 that works with over 100 physicians across nine practices and partners with Premera Blue Cross Blue Shield of Alaska to support some of the region’s sickest patients. AIM faced fragmented provider communication, burdensome patient follow‑up, inconsistent paper assessments, and slow, siloed document workflows — challenges that required an easily accessible, mobile‑enabled care coordination solution. They selected pMD’s mobile care coordination platform (including secure messaging, charge capture, secure file storage, and custom templates).

pMD implemented an integrated workflow: hospitalists flag referrals in pMD, referred patients are auto‑pushed to AIM’s census, real‑time hospital admission alerts notify assigned care coordinators, assessments were converted to mobile templates, and encounters and documents are centralized for providers and PCPs via secure messaging. The result: elimination of shared spreadsheets, faster response to admissions (cutting up to a 24‑hour delay to near real‑time), consistent electronic assessments, improved reporting for reimbursement, and scaled outreach (over 1,000 patient outreaches since January 1, 2015) — outcomes AIM credits directly to pMD.

Alaska Innovative Medicine

Emily Splinter

social worker