Case Study: World Duty Free enhances IT managed services and store systems support with PMC

World Duty Free Group extends IT Managed Services contract with PMC

World Duty Free, the UK’s leading travel retailer with more than 100 stores across airports, ferries and travel hubs, needed reliable support for its retail systems environment as its business continued to evolve. Since 2007, PMC has provided IT Managed Services to help maintain store operations, support Reserve & Collect, and manage the complexity of a large, distributed retail estate.

PMC implemented customised managed services for World Duty Free, including dashboard-based reporting, 24/7 support for critical issues, application support, infrastructure management, and service delivery management. The partnership has driven continuous improvement, better performance transparency, faster problem resolution, and stronger system availability and performance, helping World Duty Free support ongoing business change.

World Duty Free

Gary McDonald

Division Head of IT