PMC
52 Case Studies
Case Study: World Duty Free achieves reliable ferry payments with PMC and Adyen
A PMC Case Study
World Duty Free cuts payment failures by 30-40% with PMC
The customer, World Duty Free, operated by Avolta on P&O ferries, faced significant payment disruptions due to inconsistent onboard satellite connectivity. This resulted in a 30-40% payment failure rate, forcing a return to manual processing. Vendor PMC conducted an analysis and evaluation of payment providers to address this challenge.
PMC rapidly deployed its Graphene platform as a middleware to integrate the Adyen payment service with World Duty Free's legacy POS system. This solution was delivered in just 6-8 weeks, achieving 100% payment uptime and eliminating the previous failure rate. The project ensured end-to-end reliability and improved financial integrity for the customer.
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