PMC
32 Case Studies
Case Study: Reiss improves service levels and reduces IT costs with PMC Managed Services
A PMC Case Study
PMC’s IT Managed Services help Reiss improve service levels and reduce the cost of delivery
Reiss, the global fashion retailer, needed flexible IT support to improve service levels across its UK and international store estate while reducing the cost of delivery. PMC provided managed IT services, including Service Desk, Application Support, Operational Monitoring, Hardware Support, Database Management, and IMAC deployment services.
PMC implemented a tailored, multi-skilled support model that acted as an extension of Reiss’s IT team, backed by strong service governance and scalable resources in the UK and India. As a result, Reiss improved service levels, reduced delivery costs, increased uptime, and gained the flexibility to support peak activity, projects, and future transformation without distracting its internal IT team.
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Reiss
Ian James
CIO