Case Study: Leading UK Variety Retailer achieves greater uptime and efficiency with PMC Managed Services

Leading UK Variety Retailer - Customer Case Study

Leading UK Variety Retailer partnered with PMC to strengthen support for its store-based POS estate as it balanced older platforms, rapid change, and ongoing store refits. The retailer needed high uptime, efficient incident handling, and reliable support for enterprise POS infrastructure across its stores.

PMC delivered a tailored managed services suite including 2nd and 3rd level support, IMAC services, database support, and its cloud-based remote monitoring solution, Raptor, powered by Kaseya. PMC rolled out Raptor estate-wide in August 2020 to provide self-healing automation and proactive alerts, improving store system availability, reducing incidents logged by store staff, and helping accelerate change projects while supporting continual service improvement.