Case Study: FatFace achieves multi-channel warehouse growth with PMC and JDA Warehouse Management System

Fat Face Makes IT Fit with PMC

Fat Face, a multi-channel fashion retailer, faced the challenge of upgrading its warehouse management system during a critical expansion. While moving to a new national distribution centre, the company needed to replace a heavily customised, older version of the JDA Warehouse Management Solution. The upgrade had to be completed under strict time and budget constraints without disrupting service to its 230 stores or ecommerce customers, who required next-day delivery.

The vendor PMC, operating under the name Socius24 for this project, implemented the solution. They first upgraded the system at the original facility and then rolled it out to the new centre, simplifying processes and developing a streamlined method for ecommerce parcel shipping. As a result, Fat Face improved warehouse operations with increased speed and reliability in picking and packing, supporting business growth with no impact on customer deliveries. PMC's work helped Fat Face win the Warehouse Initiative of the Year award.

Fat Face

Stuart Owens

Financial Director