Case Study: a UK fashion retailer with over 550 stores streamlines operations with PMC outsourcing and automation

a UK fashion retailer with over 550 stores cuts paper use by 20,000 sheets with PMC

A major UK fashion retailer with over 550 stores faced significant inefficiencies in its 24/7 operational support, which was overwhelmed by manual processes and paperwork. The Group IT Director recognized an urgent need to modernize and improve cost efficiency, leading them to partner with vendor PMC for a tailored outsourcing solution.

PMC executed a strategic transition by relocating operational support to its India offices, supported by an on-site team and a UK-based manager. The solution featured enhanced automation, including business intelligence tools that removed 20,000 sheets of paper from the process. PMC's improvements led to significant cost savings, greater operational flexibility, and allowed the retailer's team to focus on strategic growth projects.