Case Study: a major player in the customer-facing services industry achieves minimal-downtime database modernisation with PMC

a major player in the customer-facing services industry achieves 99.9% SLA with PMC

The customer, a major player in the customer-facing services industry, faced the challenge of modernizing its legacy database systems, which were outdated and posed significant security risks. With no direct upgrade path and a need for minimal downtime, they engaged vendor PMC for its database management services to execute a complex, two-step migration.

PMC implemented a strategic, five-phase approach that utilized differential backups to minimize downtime and the Query Store feature to maintain performance stability. The solution was executed flawlessly with minimal disruption. The results included the complete elimination of performance-related tickets and a consistent 99.9% service level agreement achievement over four years, greatly enhancing system resilience for the customer.