Case Study: a leading luxury department store chain achieves faster transactions and improved loss prevention with PMC

a leading luxury department store chain cuts POS processing time from 10+ seconds to 2-3 seconds with PMC

A leading luxury department store chain was struggling with a failing, complex project to overhaul its store systems, including Point of Sale (POS), reporting, and loss prevention. The project suffered from significant delays, a lack of clear ownership, and internal resistance. PMC was brought in to rescue the transformation and navigate the challenges posed by the retailer's multi-brand environment and fragmented data reporting.

PMC implemented a structured recovery plan, establishing a new governance framework with clear accountability and prioritizing essential features for launch. The vendor consolidated over 100 reports into a more efficient Power BI framework and coordinated with third-party partners to ensure smooth integration. As a result, PMC successfully delivered the new POS system, which reduced transaction times from over 10 seconds to 2-3 seconds and provided improved analytics for loss prevention.