Case Study: Firstlaser GmbH achieves 58% more efficient customer support with P&M's AI Outlook plugin

Firstlaser GmbH boosts support efficiency by 58% with P&M Agentur Software + Consulting GmbH

P&M Agentur Software + Consulting GmbH helped Firstlaser GmbH, a company that offers laser printing solutions and custom-made panels via its online store, to address the challenge of efficiently managing a high volume of customer support inquiries. The company needed a solution to quickly and accurately respond to both simple and complex technical questions based on the latest data from its systems.

The solution implemented by P&M was an AI plugin for Outlook that integrates with the company's ERP and PIM systems. Using RAG technology and a vector database, the plugin automatically generates responses to customer inquiries. This resulted in a 58% increase in efficiency for the support team, significantly shorter response times, and a marked improvement in customer satisfaction due to the speed and precision of the answers.

Firstlaser GmbH