Case Study: Bürkert Fluid Control Systems achieves a centralized digital customer journey with P&M Agentur Software + Consulting GmbH and Ibexa DXP

Bürkert Fluid Control Systems streamlines customer self-service with P&M Agentur Software + Consulting GmbH

Bürkert Fluid Control Systems, a company in the fluid technology industry, faced the challenge of replacing an existing system with a central customer portal. They needed to simplify complex ordering, service, and approval processes for different customer types while integrating real-time data from their SAP ERP system. P&M Agentur Software + Consulting GmbH was engaged as the technological and strategic partner to design and implement this solution using the Ibexa DXP.

P&M implemented a headless customer portal on the Ibexa DXP platform that seamlessly integrates with Bürkert's SAP system and online store. The solution provides customers with intuitive dashboards for orders, services, and returns, eliminating media disruptions and manual queries. The result is a central digital platform that offers more transparency, significantly less effort, and greater customer satisfaction, strengthening long-term customer loyalty through simplified processes and consistent customer centricity.

Bürkert Fluid Control Systems