Case Study: a premier 24-hour freestanding emergency room facility increases collections by 150% with Plutus Health

Premier 24-hour Freestanding Emergency Room Facility boosts collections 150% with Plutus Health

The customer, a premier 24-hour freestanding emergency room facility, was facing significant revenue cycle challenges including a major dip in payment collection, piled up accounts receivable, and inefficient billing processes due to insufficient in-house resources. To address these issues, they partnered with vendor Plutus Health for its medical billing and revenue cycle management services.

Plutus Health implemented a structured plan that included imposing a charge reconciliation process and setting strict timelines for method process improvement. This solution led to a dramatic measurable impact for the customer: overall monthly collections increased from $4 million to $10 million, first-pass collections rose from 60% to 85%, and the gross collection ratio improved from 15% to 40%.