Case Study: QBE slashes administrative burden and cuts deployment time 33% with Plutora

Global Insurer slashes administrative burden of software release process

QBE, a top global insurer with 14,000+ employees across 37 countries, faced an escalating release-management burden as release cadences accelerated from quarterly to monthly. A two-person release team had to reconcile data from five different ITSM/dev tools and dozens of manual spreadsheets for hundreds of developers and testers, making real-time status, environment scheduling and change control slow, error-prone and administratively overwhelming.

QBE implemented Plutora to consolidate data from existing tools into a single, real-time source of truth. The tool eliminated most spreadsheets, streamlined approvals and environment requests, and onboarded teams with minimal friction. Results included a 33% reduction in deployment time, 75% less time spent building deployment plans, more than 20 fewer hours per week updating spreadsheets, and a drop in deployment execution from nine hours to six, with improved transparency for stakeholders.

QBE

Sophia Pepe

Enterprise Application Release Manager