Case Study: BT Group Plc achieves enterprise-wide skill transformation with Pluralsight

BT Group Plc boosts productivity with Pluralsight, saving 72% an hour a week

BT Group Plc, a major British multinational telecommunications company, faced the challenge of modernizing its IT estate and practices to keep pace with rapid technological acceleration. To satisfy customers and adopt agile methodologies, BT needed to ensure its teams' skills were current in evolving technologies like AWS and Google Cloud. The company partnered with vendor Pluralsight to support thousands of developers with 24/7 learning opportunities and to understand the existing skills within the organization.

Pluralsight's solution involved leveraging its Skill IQ and Role IQ assessments to help BT identify skill proficiencies and gaps, enabling targeted workforce planning. BT ran an internal campaign to foster a learning culture and also utilized hyper-customized BT Channels that blended Pluralsight Skills content with other resources. The results were significant, including an £12.5m ROI in 2021, with 88% of employees reporting increased work satisfaction, 72% saving at least an hour a week in productivity, and 92% reporting a positive impact on their work quality.

BT Group Plc