Case Study: Coppel achieves 70% faster time-to-proficiency and scalable upskilling with Pluralsight

How Coppel's Tech Academy uses Pluralsight to equip 3,500+ technologists across 175 roles

Coppel, a leading Mexican retail and financial services company with more than 120,000 employees and operations in 600+ cities, faced rising demands for digital innovation across retail, finance, store operations, supply chain and security. Its existing training approach wasn’t scalable for dozens of diverse IT roles, making it difficult to accelerate cloud adoption, strengthen cybersecurity and support numerous strategic initiatives.

To address this, Coppel launched the Tech Academy and partnered with Pluralsight to deliver personalized Skill IQ assessments, curated learning pathways and role-based training for over 3,500 technologists across 175 IT roles. The structured communities, gamification and real-time progress data cut time to skill proficiency by 70%, speeding time-to-market, boosting productivity and improving the security and reliability of Coppel’s digital platforms.

Coppel

Miguel Angel Garcia Chavez

Tech Academy Manager