Case Study: 1-800 Contacts achieves faster innovation and a steady tech talent pipeline with Pluralsight

1-800 Contacts - Customer Case Study

1-800 Contacts, the long-standing disruptor in vision care, has continuously pushed new customer experiences—from a best-in-class mobile app and first-to-market mobile try-on to the telehealth service ExpressExam. As the company rapidly adopted modern technologies, it faced a shortage of skilled tech talent and a desire to diversify its IT organization, prompting leadership to create a formal path for upskilling call-center employees into developer roles.

They launched CTAC University, an in-house bootcamp augmented with Pluralsight’s curated courses, channels, and skill assessments to train employees in key technologies like Angular and C#. This approach produced a steady pipeline of qualified talent, reduced training costs, increased engagement and diversity, and accelerated delivery—allowing teams to upgrade the website and build ExpressExam more quickly while using analytics to place the right people on the right projects.

1-800 Contacts

Amy Larson

Chief Technology Officer