Case Study: Blue Shield of California achieves tech fluency and 36% average skill growth with Pluralsight

How Blue Shield of California used Pluralsight to assess skills gaps, provide tailored learning paths, and foster curiosity and professional growth across the company

Blue Shield of California, a health insurer serving 4.8 million members, set out to become a technology-driven healthcare organization. Leadership needed a scalable way to assess skills gaps and build tech fluency so employees could bridge healthcare and technology expertise and keep member experience at the forefront.

They implemented Pluralsight to run Skill IQ assessments, deliver guided learning paths, and support self-directed, curiosity-driven development. The program drove an average 36.17% skill growth, boosted cross-team tech fluency and a culture of learning, increased recognition for learning achievements, and helped position Blue Shield to accelerate innovation in areas like claims processing and mobile member experience.

Blue Shield of California

Eddie Borrero

Chief Information Security Officer