Case Study: 1-800 Contacts builds a stronger tech talent pipeline with Pluralsight

1-800 Contacts upskills nearly 20 million customers’ vision care innovation with Pluralsight

1-800 Contacts, a vision care company and original industry disruptor, faced a challenge in leading innovation amidst a tech talent shortage. To continuously develop new technologies like its ExpressExam telehealth service, the company needed a steady stream of skilled workers. Their solution was to create a formalized path to upskill existing employees from areas like the call center for careers in technology, a initiative for which they partnered with the vendor Pluralsight.

The solution was an in-house skills bootcamp called CTAC University, which was supercharged by the Pluralsight platform. Using Pluralsight's curated courses, channels, and skill assessments allowed employees to learn crucial new technologies at their own pace. The results included a steady stream of skilled tech talent for key projects, significant cost savings by replacing in-person training, and more engaged employees. This enabled 1-800 Contacts to quickly upskill its team and accelerate projects, such as a major website upgrade and the build of ExpressExam.

1-800 Contacts