Case Study: Cyberlogic streamlines tour operator ticketing in Microsoft 365 with Plumsail HelpDesk

Integrated ticketing solution in Microsoft 365 for a tour operator by Cyberlogic

The customer, Cyberlogic, a provider of end-to-end solutions for tour operators, faced the challenge of finding a comprehensive ticketing system to manage customer assistance requests for their clients within the Microsoft 365 ecosystem. They needed a flexible solution to handle incidents, complaints, and requests from various stakeholders in the tourism industry.

The vendor, Plumsail, provided its HelpDesk for SharePoint Online solution. Cyberlogic customized it by adjusting ticket lists for better classification, integrating it with their backoffice system using Power Automate, and creating individual SLA policies for each client. This integration significantly improved response times, elevated service quality, and streamlined communication for the tour operator.

Cyberlogic

Nick Mariolis

Chief Product Owner