Case Study: Burrun Dalai Aboriginal Corporation boosts SharePoint help desk efficiency with Plumsail HelpDesk

How automated features in SharePoint HelpDesk boost efficiency for Burrun Dalai

Burrun Dalai Aboriginal Corporation, a non-profit supporting Aboriginal communities, needed a way for its small, distributed IT team to efficiently manage and prioritize a high volume of support requests and system changes. Their IT Coordinator turned to Plumsail and implemented its HelpDesk product to streamline communication and ticket management directly within their SharePoint intranet.

By deploying Plumsail HelpDesk, the organization leveraged powerful automation features, particularly custom triggers, to create, assign, and resolve tickets directly from emails. This solution, which was integrated with Infowise tools for further customization, automated workflows and ensured staff received quick, organized support. For the vendor, Plumsail, the result was a 99% effective system that boosted IT efficiency, improved response times, and prevented requests from being forgotten, allowing the team to better focus on its core mission.

Burrun Dalai Aboriginal Corporation

Mark Marriott

IT Coordinator