Case Study: South Australian Tourism Commission modernizes InfoPath forms with Plumsail Forms

Finding the best InfoPath replacement, SharePoint journey of an Australian government agency

The South Australian Tourism Commission (SATC), a state government marketing agency, faced business risks from outdated and unsupported Microsoft InfoPath forms, which were clunky, hosted on an on-premises server, and difficult to integrate with other services. To modernize their processes and move to Microsoft 365, they sought a new solution and selected Plumsail Forms.

Implementing Plumsail Forms allowed SATC to rebuild all their forms in the cloud, securely storing data in SharePoint Online. The integration with Microsoft Power Automate streamlined workflows, enabling Teams approvals and automated actions like JIRA ticket creation. Plumsail provided a flexible, compliant platform that eliminated access issues, saved staff time with features like auto-calculation and pre-filled data, and was highly recommended for its seamless fit within the Microsoft stack.

South Australian Tourism Commission

Luke Gackle

ICT Service Desk Officer