Case Study: SureCall achieves 6% turnover with Plum

How SureCall Com pletely Eliminated Resumes — And Identifi ed More Top Performers

SureCall, an outsourced contact center, was struggling with a 30% annual turnover rate, a common challenge in their industry. Their reliance on resumes meant they were hiring candidates for skills and experience but had no way to predict which applicants possessed the innate talents required to succeed in and contribute to their specific culture. To solve this, they turned to the vendor PLUM.IO and its Plum assessment to identify top performers.

By implementing Plum's assessment at the very start of their hiring process, SureCall completely eliminated resumes. The Plum Match Score allowed them to shortlist candidates based on predicted fit and future potential rather than past experience. This solution had a dramatic measurable impact: annual employee turnover plummeted from 30% to just 6%, an 80% improvement in retention, while also saving the hiring team significant time.

SureCall

Bryce Reid

Director of Operations