Case Study: Modern Niagara Group eliminates paperwork and reduces service-to-billing time with Plumb's SSO solutions

Modern Niagara Group - Customer Case Study

Modern Niagara Group, a mechanical contractor, faced a challenge with a labor-intensive, paper-based work order process. Their technicians handwrote service call details, which then required manual data entry back at the office, creating opportunities for errors and delaying billing. To solve this, they worked with vendor Plumb to implement Sage Service Operations.

The solution from Plumb eliminated all paperwork and greatly minimized the administrative workload. Technicians gained real-time access to work orders via tablet PCs, while management gained full visibility into operations. This allowed Plumb to help Modern Niagara Group drastically reduce their service-to-billing time and optimize technician efficiency.

Modern Niagara Group