Case Study: Postman achieves top-tier employee benefits with Plum

How Postman’s approach to employee benefits makes them a top 1%ile employer

Postman, a B2B SaaS company with about 700 employees, wanted a more modern, tech-first way to manage employee benefits. Its people team was handling enrollments, updates, and communications manually through Google Sheets, while employees faced a fragmented, outdated experience for insurance claims and health benefits. Postman partnered with Plum to digitize and simplify the benefits experience.

Plum implemented a tech-first HR dashboard with insurer API integrations, a digital app for claims tracking, and AI-powered tools like PolicyGPT and ClaimsLens, alongside a unified platform for insurance, preventive care, OPD, and telehealth. The result was 100% fully digital enrolment, 96% Plum app adoption, 70% utilisation of health benefits through Plum Perks, and a 95% claims CSAT, helping Postman deliver more relevant and inclusive benefits to its team.

Postman

Monika Gunalan

Head of People Ops