Case Study: inFeedo achieves 5X growth in eNPS with Plum

How inFeedo achieved 5X growth in their eNPS scores by building a people-first culture

inFeedo is a fast-growing, 100% remote SaaS company founded in 2016 with 120+ employees, backed by Y Combinator and Tiger Global. As the team scaled quickly during the pandemic, it needed a remote-friendly way to onboard employees and dependents into group health insurance and health benefits, while also supporting a people-first culture and strong employee engagement.

Plum provided the insurance and benefits solution, including an intuitive HR dashboard, paperless enrollment, employee-facing policy clarity, digital health cards, claims support, and wellness sessions. With Plum, inFeedo cut insurance onboarding time from weeks to minutes, achieved a 100% reduction in time taken for enrollment, reached a 9.0 claims CSAT, and drove 5X growth in eNPS scores.

inFeedo

Sameera Khan

Director of People Success