Case Study: Darwinbox enhances employee well-being with Plum Benefits

How Darwinbox is leading the digital health benefits r(evolution) with Plum

Darwinbox, a cloud HCM company based in Hyderabad with about 1,000 employees, wanted to move away from a largely offline and fragmented benefits experience. To better support employee well-being, it partnered with Plum for a seamless healthcare and employee benefits solution, including medical insurance and wellness services.

With Plum, Darwinbox implemented a digital, automation-first benefits setup featuring insurance, personal accident cover, telehealth, and an employee assistance program. Plum helped streamline onboarding, renewals, and claims management, leading to a 50% reduction in admin time, 95% claims CSAT, minimal attrition of under 10%, and very few employee queries or escalations.

Darwinbox

Shravan Kumar Dullur

Global Head of HR