Case Study: a major North American public utility reduces overdue work orders by 87% with Plotly Dash Enterprise

a major North American public utility cuts overdue work orders by 87% with Plotly

The customer, a major North American public utility, was struggling with a massive backlog of work orders for power network issues, leading to unresolved customer complaints that escalated throughout the organization. An electrical engineer within the company began using the open-source version of Plotly's Dash framework to visually explore the data and identified that 90% of work orders were overdue.

By adopting Plotly's Dash Enterprise, the utility gained enterprise-grade deployment, styling, and application management capabilities. This allowed them to build and scale interactive analytic applications that optimized technician dispatch. The results were a dramatic 87% reduction in the overdue work order rate, from 90% to just 3%, and a 10x decrease in customer complaints within one year.