Case Study: Loadshare Networks boosts driver experience insights with Plotline

Loadshare Networks collects NPS across key product journeys

Loadshare Networks, a technology-driven logistics company, wanted to lower driver acquisition costs by improving the experience of its driver app. To do that, they needed a better way to measure NPS and gather feedback across key product journeys and newly launched features, so they turned to Plotline for in-app surveys.

With Plotline, Loadshare configured 15+ targeted surveys within a month and used them to collect NPS at important moments, such as after a driver’s 10th and 30th delivery, as well as to understand usage of features like Instant Withdrawal. The surveys delivered 30–50% response rates, including about 3,000 responses on the delivery-based NPS flows, giving Loadshare a strong baseline to improve driver experience and track feedback more effectively.

Loadshare Networks