Case Study: Wirral Council improves cemetery management efficiency with PlotBox

Wirral Council routes over 90% of bookings through PlotBox Funeral Director Portal

Wirral Council, a local authority in the UK, faced significant challenges with its paper-based cemetery and crematorium management. Their processes, which relied on a single paper diary for up to 20 cremations a day, were inefficient, prone to error, and offered no audit trail. This system also made it difficult for funeral directors to book slots outside of office hours and created a backlog of work for staff. To address these issues, they sought a digital solution from PlotBox, specifically their cremation module and Funeral Director Portal.

PlotBox implemented a modular digital solution, starting with the cremation module to quickly streamline bookings. The key feature was the Funeral Director Portal, which was successfully rolled out after a thorough onboarding process with local funeral directors. This resulted in over 90% of bookings being made through the portal, dramatically reducing phone calls and the Monday morning backlog. PlotBox also provided digital mapping and data verification, which improved record accuracy, uncovered available burial plots for sale, and saved staff significant time, allowing them to focus on better serving residents.

Wirral Council