Case Study: Welwyn Hatfield Borough Council delivers exceptional bereavement service with PlotBox

Welwyn Hatfield Borough Council delivers service for 120,000 residents with PlotBox

Welwyn Hatfield Borough Council's Bereavement Services team needed a modern system to manage its cemeteries and crematorium, including handling bookings, records, and customer inquiries for a population of 120,000. The council partnered with vendor PlotBox to implement its deathcare management platform to streamline these complex administrative and operational tasks.

PlotBox provided a centralized digital system for managing all burial and cremation records, bookings, and documentation. The solution delivered significant results, including eliminating double bookings via its diary function, quickly locating graves for families using digital mapping, and improving overall efficiency. The team reported that PlotBox is straightforward and user-friendly, enabling them to provide exceptional customer service and maintain compliance with ease.

Welwyn Hatfield Borough Council