Case Study: Liverpool City Council achieves faster, fully digital cremation and cemetery operations with PlotBox

Liverpool City Council cuts cremation paperwork from 2 hours to 20 minutes with PlotBox

Liverpool City Council, responsible for a large and complex bereavement service, faced significant challenges with manual, paper-heavy processes for managing thousands of cremations and burials annually. Their previous digital systems were a disconnected "mishmash" that required staff to double-handle data, leading to potential errors and inefficiencies. They sought a solution from PlotBox to create a fully digital and integrated workflow.

By implementing PlotBox's cemetery management software, Liverpool City Council digitized its entire operation. The solution provided advanced cemetery mapping, streamlined cremation bookings, and a public-facing portal called EverAfter. This transformation resulted in massive time savings, such as reducing grave location tasks from two hours to twenty minutes. PlotBox also delivered greater data insights for financial reporting and received excellent feedback from funeral directors for its ease of use.

Liverpool City Council