Case Study: Lisburn & Castlereagh City Council streamlines cemetery bookings and burials with PlotBox

Lisburn & Castlereagh City Council reduces a 8-page burial form to 1 page with PlotBox

Lisburn & Castlereagh City Council, which operates nine cemeteries, faced challenges with a paper-heavy, inefficient burial booking process and disjointed record-keeping across departments. Their previous system struggled with out-of-hours bookings and resource allocation, leading to administrative bottlenecks. The council implemented PlotBox, including its Multi-Facility Diary and Funeral Director Portal, to digitize and streamline these operations.

Using PlotBox, the council digitized manual records, introduced an online portal for 24/7 provisional bookings, and utilized a digital map for grave identification. This solution eliminated the need for a Saturday staff service, reduced administration costs, and cut an eight-page burial form down to a single page. PlotBox provided greater control over daily burial limits, improved resource management for grounds staff, and created a more efficient, auditable process for both the council and the funeral directors it serves.

Lisburn & Castlereagh City Council